What to preserve
Identify the needs that sustain current value and should not be weakened by new bets.
Before increasing investment, roadmap scope, or complexity, discover which needs truly justify resources.
Evidence and guidance for decisions in strategy, product, innovation, and positioning — focused on generating and capturing value.
Each area sees a legitimate part of reality. The problem begins when requests, opportunities, trends, and opinions start competing for resources as if they had the same strategic impact.
“Requests an improvement.”
“Sees an opportunity.”
“Defends the roadmap.”
“Must choose where to place the bet.”
The strategic question is not who is right. It is which needs justify changing the organization now.
The Need Gap 2026 brings together 1,423 needs that reached the quantitative stage in research conducted by 59 companies within their own customer bases.
The study reveals that the challenge is not finding needs, but distinguishing which ones are relevant enough to guide decisions capable of generating and capturing value.
Results refer to the analyzed sample and do not represent a statistical estimate of the Brazilian market.
The Institute does more than deliver data. It organizes evidence so leadership can distinguish what should be preserved, where there is room to expand value, and what should stay off the agenda.
Identify the needs that sustain current value and should not be weakened by new bets.
Recognize relevant needs that still create room for product, innovation, positioning, or expansion.
Prevent isolated requests and low-impact possibilities from becoming permanent complexity.
We investigate the needs across your customer base and turn market evidence into executive guidance for decisions on investment, product, innovation, and positioning.
The insight narrowed the hypothesis space and focused experimentation on a need with leverage potential.
The evidence led to a revision of positioning and commercial direction.
The company reduced dispersion and concentrated resources on priorities with stronger fit.
“Before executing better, we need to separate opportunities to generate and capture value from impulsive decisions that only create more complexity.”
More than ten years ago, George founded CoBlue, a pioneer in OKRs in Latin America. Experience with hundreds of companies moved his work from execution to an earlier question: what truly deserves to be a priority? Today he develops Need-Based Decision Science and the ICAN metric.
Approximately 8 in 10 analyzed needs — 80.32% — did not become a priority for even 30% of participants in their respective studies. The result applies to the studied sample.
It is a study applied to a company’s customer base to produce evidence about which needs truly justify attention and to guide executive resource-allocation decisions.
No. Research produces the evidence; the work concludes with an executive interpretation and guidance on implications for strategy, product, innovation, and positioning.
The Need Gap 2026 brings together evidence on relevance, concentration of priorities, and implications for strategy, product, and innovation.
Investment, roadmap, innovation, positioning, or portfolio: bring the decision. The Institute helps organize the evidence that should exist before it is made.
Help me define our priorities