ICP beyond demographics
Size and industry describe customers but do not demonstrate shared needs. Investigate use and buying contexts.
Decide whether to strengthen your current offering, enter another market, or serve a new customer segment.
Before expanding commitments, examine where relevant customer needs support a focused opportunity to create and capture value.
For CEOs, growth leaders, commercial leaders and strategy teams.

Companies George Eich has worked with
Institutions and startup programs
The team used customer evidence to decide when to strengthen its core product and when to expand its offering.
While switching platforms, the team used customer needs to decide which features to include and which to defer.
“We gained a more strategic view of the product and were able to prioritize the roadmap and the company’s positioning.”Feedback shared with the Institute · English translation
A new segment shows demand. Another country looks attractive. An additional channel promises access to more buyers. The company pursues opportunities in parallel while sales, product and operations absorb the requirements of each new direction.
“Where should we expand next?”
“We are pursuing several different audiences.”
“Which opportunity deserves more effort?”
“What will this expansion require from us?”
Expansion can increase commercial effort and operating complexity before the business has chosen which opportunities deserve focus. The next growth decision should give resources a direction.
The risk is committing capital, people and technology to priorities that add effort and complexity without increasing the company's ability to create and capture value.
Teams divide attention among segments that require different messages, offers and sales efforts.
New markets bring product, service and operating commitments the company must sustain.
Leadership commits resources before establishing why a segment or opportunity deserves priority.
The Study investigates the needs behind the options before priorities are ranked. The company and the Institute define the decision, customer groups and scope; findings inform resource allocation.
Size and industry describe customers but do not demonstrate shared needs. Investigate use and buying contexts.
Quantitative research and ICAN allow comparison of relevance and fulfillment across groups defined in the research design.
Executive interpretation connects groups to positioning, expansion and offering choices. Economic assessment examines how value may be captured.
Bring the decision your company needs to make.
An executive interpretation that connects evidence to the decision your leadership needs to make. The deliverables reflect the agreed business context and scope.
The segments, markets and opportunities that deserve the next discussion of expansion resources.
The reasons supporting the focus and the assumptions that need further validation.
What to concentrate on, investigate, review or defer across competing growth opportunities.
Specific deliverables are defined according to the decision and the agreed scope.
When different audiences compete for the same commercial capacity.
When leadership is considering regions, countries or adjacent markets.
When the sales agenda has expanded across too many different opportunities.
When several offers or business lines compete for investment and attention.
It is the decision about which segments, markets and opportunities deserve the company's next growth efforts. It connects relevant market evidence with business context to guide where resources should concentrate.
No. It supports choices about where the company should focus and which assumptions need validation. Actual results depend on execution, the business context and market conditions.
Yes, when choosing among international markets or opportunities is the concrete decision under review. The research needs, market comparisons and scope are defined from that decision.
An executive interpretation connecting the evidence to the decision your leadership needs to make. Direction for growth priorities: The segments, markets and opportunities that deserve the next discussion of expansion resources. Evidence behind the market choices: The reasons supporting the focus and the assumptions that need further validation. Guidance for commercial effort: What to concentrate on, investigate, review or defer across competing growth opportunities. Specific deliverables are defined according to the decision and the agreed scope.
The reference is 3 to 6 weeks for structured research and executive analysis, depending on the scope. Timing depends on the decision, access to information and participant availability. The first conversation helps assess the appropriate format.
Tell us which segments and markets are under consideration. We will assess how to help your leadership choose where to concentrate effort.
Help me prioritize growth opportunitiesRequest a conversation with the George Eich Institute.
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