George Eich Institute / Need Gap Strategic Study

For Companies · Practical Application

NEED GAP STRATEGIC STUDY

Before deciding where to invest, innovate or build in 2027, find out which needs truly concentrate value in your customer base.

In the Institute's public study, 80.32% of the mapped needs did not turn out to be a priority for 30% of the base. In your company, do you know which ones fall within the 19.68% that truly matter?

Concrete results. Based on evidence. Ready to guide 2027 decisions.

NEED GAP STRATEGIC STUDY  ◆  EVIDENCE, NOT OPINION  ◆  VALUE AT STAKE  ◆  2027 DECISION MAP  ◆  NEED GAP STRATEGIC STUDY  ◆  EVIDENCE, NOT OPINION  ◆  VALUE AT STAKE  ◆  2027 DECISION MAP  ◆ 

We don't help your company find more ideas. We help you identify which needs deserve to become investment.

What It Is

One study, one clear direction.

The Need Gap Strategic Study applies Need-Based Decision Science directly to your customer base, revealing which needs truly sustain the greatest potential for value generation and where a relevant Need Gap needs to be corrected. It isn't satisfaction research. It isn't generic consulting. It's a proprietary, evidence-based study of where your company is leaving value on the table.

"We'll turn your customers' needs into a decision map for 2027."

The Five Questions

The study answers, objectively.

Five decision questions, each answered with evidence from your own customer base.

What to preserve?
Which needs sustain the Core and are already well served.
Where to invest?
Which needs show the greatest Leverage potential, with relevance and a Need Gap.
What not to prioritize?
Which needs are real, but hold little strategic relevance for the base.
Who to build for?
Which customer groups share similar priorities, forming the Need Based ICPs.
Where to position?
Which needs carry enough strength to sustain a relevant market position.
What You Receive

Eight maps, one decision.

Need Map
The universe of relevant needs identified with customers.
Priority Map
Which needs truly concentrate priority, and for what share of the base.
Need Gap Map
Which needs are important, but insufficiently met.
Core Map
Which needs the company already serves well and should preserve or expand.
Leverage Map
Where clear potential exists for improvement, innovation or new offers.
Need Based ICPs
Which customer groups share similar priorities.
Positioning Opportunities
Which needs can sustain a market position.
Decision Map 2027
What to prioritize, preserve, investigate, build, or not pursue.
How It Works

From the first contact to the result.

01
Initial conversation
We learn about your context, your industry, and what your leadership wants to discover with the study.
60 minutes
02
Needs mapping
We research the main current needs together with your customers.
2 weeks
03
Survey deployment
We send the multi-respondent survey to your base, measuring ICAN and Volume for each need.
2 to 3 weeks
04
Analysis and Matrix
We consolidate the data into the Volume × ICAN Matrix and size the Value at Stake for each gap.
1 week
05
Executive presentation
A session with George to present the results and discuss the recommended priorities.
60 minutes

Start to finish, an average of 5 to 6 weeks.

Who It's For

Built for those who actually decide.

CEOs and Founders

Who need to know where to concentrate resources in the next strategic cycle.

Boards and Investors

Who want objective evidence before approving investment or expansion.

Product and Growth VPs

Who need real data to justify roadmap priorities.

Innovation Leaders

Who are looking for value territories competitors haven't yet explored.

Real Results

What the methodology has already generated.

Evous
Erick Iucksh, Co-Founder and CEO

"Evous was in PMF validation driven by internal hypotheses. With the methodology, the company redefined its ICP, aligned the roadmap to customers' real jobs, and eliminated wasted development effort."

245%
ARR growth in 2025
242%
NDR, expansion from delivering what the market needs
PSA
Márcio Spagnolo, CEO, Profissionais SA

"Before the methodology, PSA's decisions were made intuitively, with no tools to objectively assess market fit. After implementing the ICAN-derived strategy, results were immediate."

10%
Of total revenue generated by the innovation committee
3 months
To a structural result after implementation
You Are Here

The first of four steps.

01
Need Gap Strategic Study
We'll find out where the value is.
02
Strategy & Advisory
We'll structure what to do with it.
03
Execution System
We'll turn direction into priorities.
04
Capability Building
We'll teach your team to do this on their own.
Frequently Asked Questions

Before you begin.

How long does the full Need Gap Strategic Study take?

From the initial conversation to the results presentation, the process takes an average of five to six weeks, depending on the size of your customer base and how quickly the survey is answered.

How many customers need to respond for a reliable result?

We define the ideal sample together with you during the needs-mapping stage, taking into account the size of your base and representativeness by segment.

Does the study replace strategy consulting?

No. It's the entry point, the evidence stage before the decision. Companies that need ongoing support move on to the Strategy and Advisory or Execution System stages of the commercial ladder.

Is my customer data protected?

Yes. The survey is applied with each respondent's explicit consent, and the data is treated in aggregate form in the reports delivered to your leadership.

Does the study work for any industry?

Yes. The methodology has already been applied in technology, professional services, industry and other sectors. What changes is the set of needs investigated, not the method.

Is there value your company still isn't capturing?

Send an email with your company's name, your industry, and the main strategic challenge you want to solve. Our team replies within 48 business hours.

contato@georgeeich.com · +55 47 99133 4687